Negligence and Horrifying service of CMH Kempster Ford Umgeni

It has since been 21 days that CMH Kempster Ford Umgeni has my car, and refuses to accept responsibility for the negligence and poor servicing of my vehicle by not completing the major service (due to not having the necessary parts). Added to this, they require me to accept responsibility by paying R6800 for an assessment, which I refuse to pay. The service received was pathetic, with service advisors that do not return calls, service managers who have no customer service credo, and actually don't give a damn about resolving the concerns and finding solutions. I have been loyal to Ford, and CMH since 2015 owning an ST and an RS, and noted the decline in after sales service at the dealership. CMH Kempster do not have curtesy vehicles for their clients, and to avoid complaints, handed over an incomplete serviced vehicle, and asked me to return when the parts arrive. A responsible dealership would have kept the car in, issued a curtesy vehicle, or offered to cover the costs of car hire until the major service was completed. My point being, following the major service, all necessary pressure tests, etc would have been conducted, and any issues with the car would have been picked up prior to release of the car to me. NEGLIGENCE! NEGLIGENCE! NEGLIGENCE! from CMH Kemspter Ford Umgeni. I warn all my fellow consumers when dealing with this dealership as your experience will leave a bitter taste in your mouth!!!