CMH Kempster Ford Umgeni
Unclaimed Business
|1|2 Reviews (last 12 months)|This business does not respond to reviews
CMH Kempster Ford Umgeni
Unclaimed Business
|1
2 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
NPS Score
-100Unlikely
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|2 Reviews
Oct '25 - Sep '26
Recent reviews (2)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceBM
Bandile M
1 reviews | Active since Aug 2026
20 Aug 2026, 11:56
Shocking service and incompetence
Booked in my car for a warranty claim, I paid R1500 for a diagnostic that I later learned was not even done. I was quoted over R50 000 for a repair. I took the car to another place that diagnosed the car and fixed it for R2500. Ford said the clutch and flywheel was done, turns out both were fine and the issue was a misfire of the engine. Shocking service, I would avoid them if I could because at least do the minimum of properly diagnosing the car and not just taking what I think is wrong as the truth. Never going hack there ever again.
Helpful (0)
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Bandile M
1 reviews | Active since Aug 2026
20 Aug 2026, 11:56
Shocking service and incompetence
Booked in my car for a warranty claim, I paid R1500 for a diagnostic that I later learned was not even done. I was quoted over R50 000 for a repair. I took the car to another place that diagnosed the car and fixed it for R2500. Ford said the clutch and flywheel was done, turns out both were fine and the issue was a misfire of the engine. Shocking service, I would avoid them if I could because at least do the minimum of properly diagnosing the car and not just taking what I think is wrong as the truth. Never going hack there ever again.
0
Replies (0)MD
Mala D
1 reviews | Active since Feb 2026
4 Feb 2026, 13:25
Unfair and dishonest customer service by management at kempster ford umgeni
Had the worse experience with management at Kempster Ford, they are dishonest and sold me a defective vehicle, canceled my warranty and said I requested it to be canceled. I had the vehicle for a day and sent it back to the dealership for fixing, they kept the car for 7 weeks. I could not get any feedback and when the manager did eventually speak to me he **** about everything. The principal dealer covers up for his managers and they don't value their clients. The minute I voiced my opinion and complained I was told by the manager of that branch that I forced them to sell me a defective vehicle. The month's installment had been deducted and 2 months insurance for a vehicle I do not have. I have reached a dead end, my height of frustration and disappointment is out the roof.
Helpful (0)
|Replies (0)MD
Mala D
1 reviews | Active since Feb 2026
4 Feb 2026, 13:25
Unfair and dishonest customer service by management at kempster ford umgeni
Had the worse experience with management at Kempster Ford, they are dishonest and sold me a defective vehicle, canceled my warranty and said I requested it to be canceled. I had the vehicle for a day and sent it back to the dealership for fixing, they kept the car for 7 weeks. I could not get any feedback and when the manager did eventually speak to me he **** about everything. The principal dealer covers up for his managers and they don't value their clients. The minute I voiced my opinion and complained I was told by the manager of that branch that I forced them to sell me a defective vehicle. The month's installment had been deducted and 2 months insurance for a vehicle I do not have. I have reached a dead end, my height of frustration and disappointment is out the roof.
0
Replies (0)