NONSENSE DEALERSHIP!!!WORST EXPERIENCE EVER!!!

THE WORST EXPERIENCE EVER!!!!! MY CAR BROKE DOWN IN QUEENSTOWN AND WAS TOWED TO THE DEALERSHIP. I HAVE AN EXTENDED MAINTENANCE THAT IS CURRENT VERY ACTIVE.

FIRSTLY I NEVER EVEN RECEIVED CONSTANT UPDATES ON THE WORK THAT NEEDED TO HAPPEN ON THE CAR, BEAR IN MIND I AM 800KM FROM THE PLACE. EVEN WHEN I ESCALATED TO THE DEALER PRINCIPAL HE BLATANTLY JUST STARTED IGNORING ME INSTEAD OF DEALING WITH THE ISSUE. MY CAR HAS NOT BEEN IN MY POSSESSION FOR AN ENTIRE MONTH AND NOTHING WAS DONE TO ASSIST ME. THIS IS THE WORST DEALERSHIP I HAVE EVER DEALT WITH AND THE STAFF ARE SO ARROGANT AND HAVE NO SENSE OF CUSTOMER SERVICE NOR EMPATHY, THE ENTIRE TIME I WAS MADE TO FEEL LIKE I WAS BEING DONE A FAVOUR FOR FOLLOWING UP ON THE PROGRESS OF MY CAR!!!! I WOULD STRONGLY SUGGEST THIS DEALERSHIP GET NEW MANAGEMENT, NOT A GOOD BRAND FOR THE VW GROUP.