Uncleared funds(R20k) for three months

On January 1st. We made a transaction of R20 000 on the Kazang machine. To date, the transaction hasn't come through. We enquired with Kazang and we were told to ask our bank to call their Bank(ABSA) to inform them to release the funds.

That was done, a Relationship Banker struggled to get ABSA to lift the hold as they do not know what he was talking about.

They lady(Lynette) that I met with when I went to their offices, said there's nothing they can do, they can't give me anything in writing and maybe I should try reversing the transaction fromy bank.

They are such a bad company. Please people stop using their machines.

I went to the listed address(Sandton) on their website and upon my arrival, I was told that they moved to Rosebank(President Place, cnr. Jan Smuts). There, there was only one guy in their office, not neat at all, full of boxes, not organised and I was told that management were upstairs and clients not allowed there.

Lynette came from upstairs.