Kazang a **** and None Reputable Company.

This is one of the worst experiences that I have ever met regarding this company. My sister always buys airtime at this KAZANG company. She asked me to pay for her SAB account and I drew money from NEDBANK worth R26 000.00 in cash which I took to ABSA. All these money withdrawals and deposits happened at Mall Of The South. The deposit to the ABSA account was referenced with the mentioned (KAZANG) name. Within 30 minutes I called my sister to alert her that I have paid SAB but it was then that she informed me that she gave me the incorrect reference.

I rushed to POSTNET copied the deposit slip which I mailed to myself and then called this company's telephone number that the bank had *** which was incorrect but the bank had this number in the company's account. I then called 1023 and they gave me this number *** which was a call centre that the agent gives a bad attitude that I even asked the Bank's Teller to maybe speak to her and she also highlighted the attitude that I received which I can provide from the telephone records or a written statement from the teller.

Further, I was requested to provide a confirmation letter from the bank which was my bank statement as per the bank, my Identification number and proof of the deposit slip which also now they want me to send me the reference number which I do not provide but they should.

Of the money I deposited R25 756.32, they are telling me they only have R25 403.00 because they have used the funds whilst after this saga I told my sister already at 14h34 on the 26th August 2019 not to sell airtime and she has not because we agreed that this is not a reputable company because I called them immediately but the shunted me from one telephone to the other inclusive of an *** until receiving emails reading as per below email trail.

From: Darren Petersen <***> Sent: Tuesday, August 27, 2019 6:45 PM To: Charles Dikgale <***> Cc: *** Subject: Re: Refund. 184369

Hi Charles,

I sincerely do apologize for the bad experience and the inconvenience however we are unable to reverse the funds as it is already loaded onto a device thats active otherwise you will have to take this issue up with my supervisor tomorrow.

Regards, Darren

On Tue, 27 Aug at 6:38 PM , Charles Dikgale <***> wrote: Hi Darren, Please refund my money into my ABSA account as per documents sent to you no reference I can provide when the attached document shows all highlighted in yellow shows the reference I have deposited the money for SAB. I have provided the bad attitude and service documents that your call center asked for. What reference should I give because the reference number you provided is as per attached emails as well. Thanks And Kind Regards, From: Darren Petersen <***> Sent: Tuesday, August 27, 2019 6:31 PM To: Charles Dikgale <***> Cc: *** Subject: Re: Refund. 184369 Hi Charles, Can you please provide the correct ref number. Regards, Darren On Tue, 27 Aug at 6:26 PM , Charles Dikgale <***> wrote: Hi Darren, I reiterate all I need is my total refund because my mistake was discovered immediately and I also instructed my sister not to sell airtime the whole of yesterday also going forward after the mistake. All I need is my refund why you used it is not my problem but yours because I was tossed from pillar to post by your call center until I found out ho you were. Thanks And Kind Regards, From: Darren Petersen <***> Sent: Tuesday, August 27, 2019 6:19 PM To: Charles Dikgale <***> Cc: *** Subject: Re: Refund. 184369 Good Day Charles, I sincerely do apologize for the inconvenience , you made the deposit with the wrong ref number, i will reverse the remaining funds, can you please provide the correct ref number. Regards, Darren The above now says I need to speak to the supervisor whom before they use my money or even load it I have informed them that I have made an incorrect deposit reference. All I need is my money and not reasons for what they have done. I spoke to Pamela, Darren telephonically and via attached emails and now his Supervisor though I alerted them that it was an incorrect reference. My sister buys an average of a R1000.00 airtime and they should have questioned if it was correct but they decide to use my money and also load it for airtime which is now decreased from original to apologies.