Absolute **** and rip-off!

I placed and paid for an order on the 8th July and was told that I would be contacted with shipping information. On the 25th August I sent an enquiry and was notified days later that it was part of a problem dispatch and that they would refund me in full. Stating that it could take up to 10 days to process the payment. To date, 11th September 2026 I have not received my refund and am being ignored when queries are sent to Marte Van Zyl at helpdes***atrinacosmetics.co.za