Complaint

I had a month to month contract with Karabon ISP with my internet, we had an issue with the internet since Tuesday as their system crashed. When you sent them an email to find out what is going on with the internet they don't responded to emails. When you try to phone them the jumps to the technician phone and he need to deal with the client as well. The person that I spoke to is Eugene Fourie and he is an arrogant person and he doesn't see you as a client if you are on a month to month contract, you are their client if you have a 12 month contract. We had to replace our router but they didn't email me back to advise when the amount is and we my husband phone he said that it is R450 if you are on a month to month but it was to late. I was waiting for the invoice to pay the amount in order to get my wifi back, but this email below is the email I got after cancellation of the wifi. From: *** [mailto:***] Sent: Friday, April 14, 2023 2:13 PM To: 'Charlotte Wessels'; ***; *** Subject: RE: Cancel my account

Hi,

Yes we do note you on a month to month thus when equipment breaks you pay for new equipment.

Only contract clients we replace the equipment.

But it is not a problem we understand clients cancel when they have to pay and see us as not committed but if the client commit by signing a contract then we commit.

This is South Africa trust gos both ways.

Wish you all the best