Worst WiFi provider ever!!!!!!

K-Tel Solutions recently bought over 1Route Connect (formerly known as Limitless) which provides internet such us WiFi and other related services to customers in South Africa.

I have been a client for almost 2 years. I have only come to known the new management in March of this year, when I contacted them for a quote on a relocation since I was changing from addresses in town to another home.

They asked me for the new address and checked for coverage, which upon I received my quote. I paid and booked for the internet and equipment to be moved on the 31st of March 2021 to the new house. The technician was barely 20 mins at the new house, whereafter he drove off for 4 hours, without informing us when he would be back. I called him at approximately 2 pm to ask where he is - he arrived shortly after spending the whole afternoon until 7pm that night in my living room trying to establish a connection. We had to ask him to leave and come back the next day. He arrived on the 1st of April, 'fixing' the WiFi and left for the long Easter weekend. I called to complain, since our internet was still not working.

The operations manager, whose name is Devon, assured me he will personally drive out the Friday to fix the problem so that we will have Wifi over the weekend. He did just that, to which him and his team discovered that there was a roof blocking the connected and the pipe had to be extended so that the dish could make conenction with the tower. Him and his team of 4 people, who have spent at this point over 6 hours in my house, said they will drive to get a pipe and install it.

They never returned.

Only the next week, Tuesday, did the technician come out to fix the dish, stating that the Wifi would work. The wifi, did not work yet again, constantly dropping signal. Only after continuous back and forth over the phone and via email (after they were unavailable and did not answer calls for a whole day) did they come out again the week thereafter, to move the dish to another spot on the roof to establish connection.

At this point, they also removed another inactive dish, that was not theirs, taking it with them, telling my mother, who lives with me, that it's an expensive dish and they could make use of it.

As you can guess, the wifi still did not work, more than 2 weeks after paying not only for relocation but the data line to be provided with internet.

At this point, I called the operations manager and indicated that I would rather want a refund, since they could not deliver the service that was promised in the quote.

He offered to pay me back the relocation costs, or if I waited till month end (end April) they would include the relocation and monthly data costs in my refund. I chose the latter.

Month end came and month end went without receiving a refund. In fact, I received a bill for the new month's data costs...

I emailed, called, whatsapped... asking for my refund. The same generic answer was given to me over and over "they will notify the finance department."

Today I called yet again, without no one answering the phone until 4pm that afternoon. The first person I spoke to, did not know what to answer me and gave over to a lady named Laquel. I was fuming and angry over the phone, since it was more than a month that I had been without wifi and more than 2 weeks waiting for my refund.

At no point, did I get any apology for their lack of service. Nor were they helpful to assist me in my refund. I received no explanations for their disappearing for days or why my wifi was still not working. And when I demanded my refund today, I was met yet again with replies that the finance department will only refund me within a weeks time, and I quote "they will not just pay clients when they want their money, I have to wait for their payment schedule."

I am up to here with this company and never ever ever want to business with them again. I would highly warn anyone against using their service, they take forever, don't communicate, don't honour their agreements nor do they answer their phones or emails when most needed.

Within 2 days of contacting a new provider, I have received installation and set up of a connection within less than 4 hours in total. There are far better, client orientated and caring providers out there.