Warning!!! Worst service and theft!!!

I switched over to K-tel Solutions on the 1st of August 2021 when I moved to a new home. Before we decided to switch over to them their operations manager Devon assured me that I would have continues connection and no problem with my signal or streaming ability. They offered to move my equipment (which I already had from my previous provider they did not install any new equipment only a new router) in exchange for my bracket and my pole seeing as there was already a pole attached at the new place to which I agreed.

They set up everything and switched us over to them within an hour. I did not sign any contract only gave my email address, name and surname. Devon told me that I would recieve a email with the payment details and amount for my monthly fee.

I recieved the email on the 7th of August and made an immediate payment to them and sent Devon my proof of payment.

Within the month of August I messaged Devon 12 time that my wifi keeps going off and on to which he rep**** every time that I was the only one offline and experiencing problems.

After the 10th time that I complained he sayed that the problem is my plugs were not providing enough electricity to supply my dish (which I have never heard of before).

At that point I contacted my landlord about the electricity and he sent out an electrician to test my plugs. He found that there was nothing wrong with my plugs or my electricity.

I then contacted Devon again and he came out and replaced the cable that connected my dish and my router saying that it was faulty.

The wifi worked for 2 days and then just did the same thing.

When my father came home on the 2nd of September the wifi was still not working after a month of struggling. He asked me about it and I showed him all the conversations that I had with Devon about the wifi not working.

At this point after I tried to phone Devon 7 times to find out why the wifi is still not working, my father phone him saying that he must fix this ****ing ****.

Devon immediately called me afterwards screaming how rude my father was and that he does not want us as clients as well as immediately cutting off our wifi connection.

At that point I asked for my money back and he said he would give it through to his financial department. I told him immediately because I had payed for a service that I only used for a day that month.

The next day I phoned him again and he told me that he had told the financial department to refund me but they will first work out the installation fee after he told me it would be free if he took my unused equipment.

I informed him of all my customer rights that he and his company violated to which he never rep****. He then went and **** to his superiors saying my father cursed him mother which is a lei.

I contacted my previous provider and they reconnected me within 3 hours of contacting them.

I will also not be leaving this matter here. I am in the process of opening a theft and ***** case because they are con artists that can never deliver on their promises.

Please to everyone do not sigh up with them they will ***** your money without delivering a service