Bad service, Inconvenienced and cost me money

I called the store on the 17th of November 2023 made a ceiling quotation and informed the sales person that if I'm happy with the amount, will pay immediately. That happened and when I tried to contact him again that I had made the payment the receiver said I must call after 14h00 as the store is closed. I managed to call the next Monday without getting hold of the sales person, will be made to hold the call for a long time or they would take my details saying he will call me back but nothing happened. On Friday the 25th I finally got hold of the guy after a week's struggle, told him to prepare my order and will be sending someone to collect the materials. He said he was going to confirm my payment first and will come back to me, he did called back and said that he will prepare my things and I have until the 1st of Dec to collect. I called on Thursday to alert him that I will be collect the next day, he took my details and said he will come back to me which he never did. I called again on Friday I couldn't get hold of him the struggle repeated itself. I then decided to just sent the person for collection on Saturday the 2nd which is today, when the person was almost at the store I gave them a call to raise my frustrations of not being attended to. They took my details once again and said that they will call me back, after almost an hour I called again they transfered me to the sales person again who also took my details to call me back. Afterwards he called and told me that they do not have any ceiling in stock, I asked how because it was there when I made a purchase and even left week you said I should come collect it but I was struggling to get hold of you. The guy told me to go to Hammanskraal store they have the stock there, how do I move from Dennilton to Pretoria then to Hammanskraal for a mistake that was not of my doing? I told them i paid the guy to come and collect those things I don't have transport of my own, how do I get to pay for another transport to go yo Hammanskraal or even come back next Tuesday to collect the ceiling when we could have avoided this whole thing a long time ago when they were giving the run around.

I'm very disappointed in their service, it seems like they only prioritize the walk ins more than the online purchases