1 reviews | Active since Oct 2020
No Response to Emails – Clarification Required on Cancelled Policies and Payments
I have received cancellation confirmations for both my Just Money Protect policies:
* Life Cover: Policy HLF*** — cancelled effective 01/08/2026 * Funeral Cover: Policy HFN*** — cancelled effective 01/05/2026
Despite these cancellation dates, I am still being asked to make payments for both the Funeral Cover and Life Cover policies at the end of the month in August 2026.
I have contacted Just Money Protect via email requesting an explanation and a breakdown of the payments being requested, including which policy, amount and period each payment relates to, but I have not received a response.
I would like Just Money Protect to please explain why payments are still being requested following the cancellation of these policies, particularly where the Life Cover was cancelled effective 01/08/2026 and the Funeral Cover was cancelled with a backdated effective date of 01/05/2026. Please provide a clear breakdown of each payment requested, including the policy it relates to, the amount and the period of cover for which the payment is being requested.
We’re sorry to hear that your experience with our insurance team did not meet your expectations and for the confusions caused.
We take all feedback seriously and would like the opportunity to make things right.
A consultant from our team will contact you shortly to discuss your experience in more detail, get the information to you that you are requesting and assist where else possible.
Regards,
The JustMoney Team
We’re sorry to hear that your experience with our insurance team did not meet your expectations and for the confusions caused.
We take all feedback seriously and would like the opportunity to make things right.
A consultant from our team will contact you shortly to discuss your experience in more detail, get the information to you that you are requesting and assist where else possible.
Regards,
The JustMoney Team
As my request is for written clarification, please respond via the HelloPeter private response or email with the information already requested.
As my request is for written clarification, please respond via the HelloPeter private response or email with the information already requested.
Thank you for your response.
We are glad that a member of our team was able to assist you and provide a clear explanation for your concerns.
If you are happy with the assistance you received, please take a moment to review us again.
Best Regards,
The JustMoney Team
Thank you for your response.
We are glad that a member of our team was able to assist you and provide a clear explanation for your concerns.
If you are happy with the assistance you received, please take a moment to review us again.
Best Regards,
The JustMoney Team