Scores reflect the Overall AI Score for each category
Based on recent customer reviews, JustMoney is praised most for its credit coaches and consultants, with named agents such as Yanga, Connie, Sintle and Phumlani repeatedly singled out for patient, clear guidance on credit scores. Customer Service & Professional Guidance (4.1) leads the profile, while a recurring theme of unanswered emails and disputed policy deductions weighs on Communication & Responsiveness (3.1) and Trust, Transparency & Compliance (3.2).
Top Strengths:
- •Customer Service & Professional Guidance: Customers consistently name individual coaches, with Yanga, Connie V, Sinenjongo, Azraa, Abdul, Sintle, Zainub and Phumlani described as friendly, knowledgeable and compassionate. Claim and credit score explanations are given patiently, and several reviewers say agents went above and beyond.
Replied to 100% of negative reviews
Reply time on negative reviews: 82h 17m
TrustIndex
8
Ranking
#7
in Loans & Credit
Reply Time
37h 39m
NPS Score
46
Recommended: Likely
Replied to 100% of negative reviews
Reply time on negative reviews: 82h 17m
Nov '25 - Oct '26
Frequently Asked Questions About JustMoney
What do customers say about JustMoney?
Based on recent customer reviews, JustMoney is praised most for its credit coaches and consultants, with named agents such as Yanga, Connie, Sintle and Phumlani repeatedly singled out for patient, clear guidance on credit scores. Customer Service & Professional Guidance (4.1) leads the profile, while a recurring theme of unanswered emails and disputed policy deductions weighs on Communication & Responsiveness (3.1) and Trust, Transparency & Compliance (3.2).
What is JustMoney's biggest strength?
JustMoney's biggest strength, according to Hellopeter's AI analysis, is Customer Service & Professional Guidance. Customers consistently name individual coaches, with Yanga, Connie V, Sinenjongo, Azraa, Abdul, Sintle, Zainub and Phumlani described as friendly, knowledgeable and compassionate. Claim and credit score explanations are given patiently, and several reviewers say agents went above and beyond.
What are the most common complaints about JustMoney?
The most common complaint about JustMoney, based on Hellopeter's AI analysis of recent customer reviews, is Trust, Transparency & Compliance. A recurring theme is credit life and legal cover premiums continuing after settlement or cancellation, plus incorrect income and debt details on credit profiles. Some customers cite unsolicited marketing and POPIA concerns, with escalation to the ombudsman and regulator threatened.
How does JustMoney compare to other Financial Services companies?
JustMoney scores 3.5 out of 5 on Hellopeter's AI analysis of service quality in Financial Services, compared to the Financial Services industry average of 2.8. Their strongest theme is Service & Guidance (4.1); their weakest is Communication (3.1). The top AI-rated Financial Services business on Hellopeter is Green Door Home Loans (4.6). How is the AI Score calculated? →
Is JustMoney trustworthy?
JustMoney has a TrustIndex of 8 out of 10 on Hellopeter, based on 61 reviews in the last 12 months. They reply to 100% of negative reviews, typically within 82 hours 17 min. Hellopeter has tracked JustMoney across 748 total reviews. How is the TrustIndex calculated? →
Recent reviews (61)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Oct 2026
Just Money
I previously had a bad experience with DebtBusters, but now that I am dealing with Amanda at Just Money, I am very happy with the service. She acts promptly, answers my emails, and keeps me updated regularly.
1 reviews | Active since Sept 2026
Thank you for helping me and for making things easier for me to understand
Thank you for helping me and for making things easier for me to understand. I really appreciate it.
1 reviews | Active since Sept 2026
Thank you for helping me and for making things easier for me to understand
Thank you for helping me and for making things easier for me to understand. I really appreciate it.
1 reviews | Active since Sept 2026
*****ulant/ unauthorised debit
I finished my debtreview in May 2026. Part of this was policies from Justmoney/IDM protect. Now three months later you try to debit my account for these policies! How is this possible??? And to make the matter worse, I do not have a debit order mandate with you! How on earth are you trying to debit my account without that? This to me is *****ulant!!! I will be reporting this matter and why are these policies still active and reflecting on my credit score? These policies were cancelled when my debtreview ended. You are *****esters!
1 reviews | Active since Sept 2026
*****ulant/ unauthorised debit
I finished my debtreview in May 2026. Part of this was policies from Justmoney/IDM protect. Now three months later you try to debit my account for these policies! How is this possible??? And to make the matter worse, I do not have a debit order mandate with you! How on earth are you trying to debit my account without that? This to me is *****ulant!!! I will be reporting this matter and why are these policies still active and reflecting on my credit score? These policies were cancelled when my debtreview ended. You are *****esters!
1 reviews | Active since Sept 2026
So you said must ta...
So you said must take 21 days is gonna be removed?
1 reviews | Active since Sept 2026
So you said must ta...
So you said must take 21 days is gonna be removed?
1 reviews | Active since Mar 2024
It was very good and...
It was very good and I dd get help all my questions was answered thanks
1 reviews | Active since Mar 2024
It was very good and...
It was very good and I dd get help all my questions was answered thanks
1 reviews | Active since Oct 2020
No Response to Emails – Clarification Required on Cancelled Policies and Payments
I have received cancellation confirmations for both my Just Money Protect policies: * Life Cover: Policy HLF*** — cancelled effective 01/08/2026 * Funeral Cover: Policy HFN*** — cancelled effective 01/05/2026 Despite these cancellation dates, I am still being asked to make payments for both the Funeral Cover and Life Cover policies at the end of the month in August 2026. I have contacted Just Money Protect via email requesting an explanation and a breakdown of the payments being requested, including which policy, amount and period each payment relates to, but I have not received a response. I would like Just Money Protect to please explain why payments are still being requested following the cancellation of these policies, particularly where the Life Cover was cancelled effective 01/08/2026 and the Funeral Cover was cancelled with a backdated effective date of 01/05/2026. Please provide a clear breakdown of each payment requested, including the policy it relates to, the amount and the period of cover for which the payment is being requested.
1 reviews | Active since Oct 2020
No Response to Emails – Clarification Required on Cancelled Policies and Payments
I have received cancellation confirmations for both my Just Money Protect policies: * Life Cover: Policy HLF*** — cancelled effective 01/08/2026 * Funeral Cover: Policy HFN*** — cancelled effective 01/05/2026 Despite these cancellation dates, I am still being asked to make payments for both the Funeral Cover and Life Cover policies at the end of the month in August 2026. I have contacted Just Money Protect via email requesting an explanation and a breakdown of the payments being requested, including which policy, amount and period each payment relates to, but I have not received a response. I would like Just Money Protect to please explain why payments are still being requested following the cancellation of these policies, particularly where the Life Cover was cancelled effective 01/08/2026 and the Funeral Cover was cancelled with a backdated effective date of 01/05/2026. Please provide a clear breakdown of each payment requested, including the policy it relates to, the amount and the period of cover for which the payment is being requested.