Unresponsive and Poor Customer Service

<p>I had such an awful experience with Just Property Northern Suburbs (Sandton), that I ended up paying the early cancellation penalty just to rid myself of such bad service.</p> <p> </p> <p>From the moment I signed the agreement with Just Property Northern Suburbs (Sandton), I never received:</p> <p>- the completed and signed agreement (eventually they sent back an old version with queries still outstanding)</p> <p>- the completed and signed tenant agreement (which I had also queried as it wasn't completed and contained errors)</p> <p>- a single monthly statement</p> <p> </p> <p>I also had to pay interest on late payments made by Just Property Northern Suburbs (Sandton).</p> <p> </p> <p>When I escalated these issues to the administration team to try correct the poor service received, I had to deal with the office administrator who had no interest in addressing the gaps. Instead I received a defensive email response denying that any issue existed or any mistake was made. It proved impossible to obtain a sensible response that could actually work towards addressing these gaps.</p> <p> </p> <p>I have since moved to the Just Property Bedfordview branch (I have used them before and the service is great). Had I known that each franchise is independently owned and operated, I would have just contacted them directly to begin with - a big lesson learned.</p>