Terrible Service - Stay Away!!

I have received the following utter disgusting service from Just Property: • “Just Property” contractors wanted to charge us R4510.00 out of our minor R5000 deposit for the repairs trying to ensure we receive no deposit back whatsoever as there is also apparently a R500 deposit withdrawal fee, we managed to obtain a credible contractor to do the job at R2500.00 (acceptable and good quality of work) after one heck of a fight with Rachelle Smuts – she originally told us we may not do the repairs ourselves as once we have handed over the keys, they are not allowed to issue them back to us for repairs even though we moved out 4 days before month end – we were aware of the repairs which needed to be done however with the move and all we assumed it would be easier to just let “Just Property” handle it and take it from our deposit not expecting to be **********. • Rachelle Smuts told us they cant issue the keys to us after the handover therefore making our lives very inconvenient in forcing us to either use her contractor or pay another contractor. When our contractor did the job he left the keys with security, I then went back to the flat to remove 1 paint can and 1 paint roller to avoid being charged a further cleaning fee by Rachelle Smuts (again trying by all means to inconvenience us) – this is quite contradictory as we were told they can’t issue us the keys after handover and yet it was perfectly fine for me to access the flat almost a month later to throw away 2 things. • I have received the remainder of the deposit this morning in my account however no statement showing the breakdown of the costs deducted – I suppose I have to request for it and yet again receive snotty emails.

I have been renting for 8 years now and never have I ever had to lodge a formal complaint due to such pathetic service, I am highly disappointed in the attitude and service received from Rachelle Smuts at ‘Just Property”

Save yourself the trouble and avoid doing business with "Just Property" by all means.