Rude agents, Neglectful and Inconvenient

I have only stayed for less than a year at your properties and these are the challenges I have faced of which in all occasions your Agent Sheriese Potgieter and Landlord Subashni failed to address, in all occasions.

1. I was promised installation of burglar guards. They were to be installed the 2nd week i got here but till today they have not been installed. I have not been told why when I enquire. 2. There has been mould building up in the apartment from November last year. I reported it but the landlord just sent someone to wipe with Bleach, today it looks worse than when it began. I am finding it inside my wardrobe and clothes as well as food. I have attached pictures. 3. I sometimes do not get responses when I enquire about things. The service was not very good mostly. I have also attached screenshots of the texts with the agents. 4. The things in the apartment break a lot. Taps, window handles, curtain rails, toilet seats etc.

I recieved the worst customer service from Sheriese Potgieter, she has completely no regard of complaints brought forward.. she would read a text and ignore, then answer days later. The Neglect from your agent and landlord, has been astonishing and disappointing.