Property Management Services Failure

<p>We have used Just Property Group for a number of years to manage an apartment and storeroom. The group has seen a number of changes in ownership and a high staff turnover over the years. Subsequent to the latest ownership change, the City Bowl office failed to deliver services we paid for. The tenant in our storeroom continuously failed to pay rent on time and the office was unable to manage the situation. When a lease increase was agreed with the office, they failed to get a signed agreement in place and continued to charge an incorrect rent, regardless of the fact that they deducted a lease renewal fee from the rental income - something that is per our agreement payable by the tenant (and dispite no actual signed contract being in place). Also the letter of demand for late payments were deducted from the owner, instead of the tenant being charged. As such, the group owes us money, which they have not repaid even after more than 6 months of repeatedly bringing it to their attention. They have also not been able to provide accurate and updated accounting records, thus we are once again paying for a service which was not delivered. Even after elevating the issue to management, the matter was never resolved. </p>