Professional Negligence & Unrecovered Funds (R35,556)

I am escalating a serious case of professional negligence by the Just Property Prosper franchise, which resulted in a financial loss of R35,556. In December 2025, I requested an update to my banking details to an international account. Due to a lack of skill and system understanding, the Portfolio Manager incorrectly captured my IBAN in the wrong field, and the system failed to process the payment correctly. As a client, I re**** on their professional expertise, and this error should never have occurred.

Following this, there was a complete breakdown in communication. When the Portfolio Manager went on leave, no one followed up on urgent queries, and the funds were ultimately transferred to an incorrect account. Attempts to resolve the matter with the Director, were met with hostility, blame-shifting, and a lack of accountability instead of leadership and resolution.

The situation has been further worsened by the failure of Just Property Head Office to intervene. Despite escalating the matter, there has been no meaningful action taken to enforce accountability or assist in resolving the issue, effectively leaving clients exposed to the consequences of franchise negligence.

We have now been told that the unintended recipient refuses to return the funds, and the franchise claims they do not have insurance. This is irrelevant. Under the Consumer Protection Act, the service provider is liable for damages caused by negligence. I strongly caution others against using this franchise or relying on Head Office oversight until they demonstrate accountability and proper client protection.