Poor service

Started renting the property as of the 1July 2015. The agent was fully aware of our situation. On the 17 July, we went and slept in the house, the next morning wen we woke up we noticed the paint on the walls was not right. We let the agent knw,and he advised to let Lizanne know, which we did on the 20 July. On the 24 July, no response frm her and I had to email her. She gave some excuse of the windows and doors need to be lft open. There was no1 living there frm the 1st till the 17th July, shouldnt the paint have been dried already? We received our statement on the 27 July,and to our dismay we saw we were in minus, again I got in contact with her for the 2nd time same issue,she said she will sort it out and the proper 1 will be sent to us. It is 31 July and again no response the entire week, I emailed again. Havent heard anything until my husband phoned the agent,only because when he got home as we were still based in Durban, the walls look worse. Only once the agent heard about it,and that we not get any feedback from her,he said he will get in contact with her!!! Response now was she has to log a call!!!! She knew since the 20 about the problem, ONLY LOGGING A CALL NOW,REALLY!!!