Pathetic Service

Just.property at Uvhongo has offered us a terrible service. from the owner, management, supervisor and the admin staff. We booked a holiday accommodation with them, in Margate. When we got there we didn’t get the warm welcome as per their business values. We were not allocated someone to escort us to our accommodation. We got lost for almost an hour. But its okay we managed to get to the place. When we got to the place it was so cold and there were no blankets and the TV was not working. The place was dirty, full of Spider webs & there was a bad smell, as if it wasn’t being used for quite some time.

We called their office and we advised them that TV is not working and we don’t have blankest. Our request was not attended to. The worst part was that we suffered a burglary, where the ******* came through the sliding door they stole our personal belongings, clothes, cell phones and weaves which cost about R3500.00. We called again but no one came trough until WOLF the security company called the office, that’s when we managed to get the Supervisor, by the name of Nicole. Who doesn’t know how do deal with clients, she was defensive and when we were trying to voice our feelings trough her , all she cares about was that we were shouting at her we didn’t get a sorry from that lady the only thing she said “my sister also suffered a burglary and she lost her staff”. We were not interested on that. We went to that place to enjoy ourselves, but it seems as if that place is not for anyone to enjoy but to live in fear. I understand that it’s not the Just.properties’ s fault that someone broke onto our rooms but what we expecting was remorse and someone who will say sorry, considering that we were not even advised that place, people in the neighbourhood have been experiencing this traumatic event until one of the neighbours confirmed that, there were guests who also suffered burglary. Nicole the Supervisor of Just property, needs to be trained on how to deal with clients. She’s not passionate about customer service. She is defiantly on the wrong field and what annoyed us was that she laughed at us. As if we asked for this incident to happen to us. That night we were so scared to sleep on that place we asked for a refund and we were advised that we cannot get it. Such a big company was unable to do EFT’s immediately but its Okay, what happened cannot be reversed. The worst was that we didn’t get a phone call from the office to check if we are okay. On our last day when we go to drop off the key no one asked if we have enjoyed our stay. They just took the key as if they were doing us a favour. I’m not sure whether it’s because of our race maybe the think we don’t deserve such an excellent service. On that place on our arrival there was no inventory which confirms how many plates and glasses, I wouldn’t be surprise if they lie to us by saying there are items that are missing. The owner of that place was so rude when we ask him to get us another place. I wouldn’t recommend this place to anyone.