Just Property Centurion/Summit

I cannot adequately quantify my disappointment with this company. After renting with them for five years, it is extremely disheartening that our relationship has ended in this manner.

During the move-out inspection, the estate agent confirmed that the property was well maintained, especially considering the length of my tenancy, and assured me that fair wear and tear would be taken into account. Despite this, they later raised additional charges which they claim are my responsibility, even though these are clearly wear-and-tear items. As a result, my entire deposit was taken.

For example, I was charged for damage to a wooden toilet seat, where they allege “chipping.” After five years of normal use, wear to such an item is expected. It is unclear how I would have caused such “chips” intentionally, and this should reasonably fall under wear and tear.

The situation was further complicated when, after three years, they changed property administrators. The new administrator was consistently uninformed, requiring me to remind her about contract renewals and follow up repeatedly via email whenever issues arose. Communication throughout my tenancy was poor and frustrating.

Additionally, the company made an administrative error regarding my move-out date and attempted to have me vacate the property a month earlier than required. Despite this being their mistake, the responsibility was unfairly shifted to me.

They also impose lease administration and lease release fees, which I find unreasonable and unjustified, especially given the level of service received.

Overall, the experience was pleasant only while I remained a paying tenant. Once I cancelled the lease, I encountered numerous issues, a lack of support, and what felt like deliberate pettiness. Now that I am no longer their tenant, they are completely unwilling to assist.

I would strongly advise prospective tenants to rent with caution. Based on my experience, this company appears more interested in retaining deposits than dealing fairly with long-term tenant