Frustrated by bad service from letting Agency

<p> </p> <p style="margin: 0in 0in 10pt;"><font face="Calibri"><font size="3"><font color="#000000">We rented a home through Just Letting Westville from 01 April 2015 to 31 March 2016.<span style="mso-spacerun: yes;"> </span></font></font><font size="3" color="#000000">The agreement was that the municipal account would be shared between the two families on the property.</font><span style="mso-spacerun: yes;"><font size="3" color="#000000"> </font></span><font size="3" color="#000000">On a monthly basis an amount of R750 was to be deducted from the Municipal account and we would pay the difference.</font></font></p> <p> </p> <p style="margin: 0in 0in 10pt;"><font face="Calibri"><font size="3"><font color="#000000">We have perused a statement from Just Letting and only found 3 times where the R750 was taken into consideration for the duration of our stay.<span style="mso-spacerun: yes;"> </span></font></font><font size="3" color="#000000">We have on several occasions asked Just Letting to reconcile our Municipal account and produce evidence that the R750 was taken off on a monthly basis and we have been waiting on a response from them for months now.</font></font></p> <p> </p> <p style="margin: 0in 0in 10pt;"><font face="Calibri"><font size="3"><font color="#000000">When we moved out they did not request an exit inspection and we had to deliver the keys to them as they were not interested in getting it from us.<span style="mso-spacerun: yes;"> </span></font></font><font size="3" color="#000000">We initiated the return of the keys.</font></font></p> <p> </p> <p style="margin: 0in 0in 10pt;"><font size="3" color="#000000" face="Calibri">Our last day in the property was 31 March 2016 and to date we have not received back our deposit which they claim is payable within 7 days of moving out of the premises.</font></p> <p> </p> <p style="margin: 0in 0in 10pt;"><font size="3" color="#000000" face="Calibri">Hopefully they will see this and respond as we don’t know what else we can do to resolve these issues.</font></p> <p> </p>