From bad to worse

We contacted Just Properties for a rental property in Royal Ascot Estate, Milnerton. Upon viewing of the property and showing interest, several things were promised by the agent, Mr Divan Tolken, including the garage motor being replaced, carpet cleaning, repainting of the property, cleaning of the property itself (inside and garden). We received the contract, signed and paid the necessary deposit. We then decided to move the date of occupation forward by 1 week to accommodate our work. Once again, Divan ensured us that everything would be sorted out prior to us moving in. I requested the keys to the property the night before the move but was notified that I would only be allowed access the following day after paying for the additional 10 days of occupancy. Divan also informed us that the previous tenants had already paid this, so in effect - Just Properties received rental twice for a period of 10 days.

Upon arrival of the property, the following was found - garage door motor not working, a dirty property, ****s growing everywhere, carpets half cleaned, garden in a mess, only one wall was repainted in the entire property, ditry light fittings, no water pressure upstairs in the bathrooms. Their property administrator, Danielle, went beyond the call of duty in trying to save the name of the company and representative and can only be commended. Upon receipt of the first full monthly rental, we deducted the following costs - additional electricity purchase as the painters were using hair dryers to try and get paint dry, we had to employee the services of a **** to allow access to the property for a week, so that the said repairs and maintenance could be done and 7 days of the pro-rata rental which was paid, as the property was barely useable during this time. Now we are being threatened with a letter of demand