Failed to refund me on my deposit - Failure in communication - Witbank Branch

I first notified Just Property Witbank on the 20th of September 2017 that since my lease is near to an end I will not renew, I will move out as of the end of November 2017. I was just asked why i would be leaving, I responded and then I didn't get a response back. At the beginning of November I had a Telephonic conversation with the an employee that works on Admin at Just Property Witbank confirming that I'll be moving out at the end of the month. She said all was finalized and I was good to go. On the 10th of November I sent an email to the accounts department of Just Property just to ensure they know that I am on my 30 day Notice seeing as though I was not receiving any electronic feedback from the company with regards to moving out. I moved out of the Apartment on the 30th of November and the Inspection was completed on the 1st of December 2017. It is now the 07th of February 2018 and I still haven't received my deposit back. I initially started emailing in December 2017 for my refund and I continued in January to ask. Late January I received an email from accounts saying that I should've provided Just Property with a letter confirming my bank account when I was ending my lease. This is communicated to me 4 months after my initial email that I was ending my lease. Upon further query on why this wasn't communicated to me before I haven't received any feedback or assistance. I'm so disappointed at the way this has been handled. I still haven't received my deposit back, but when it came to vacating the premises there was a lot of pressure that was put on me to vacate before the end of the 30th of November.