Deposit refund

I've been soo patient with Yolandi Troskie. As the portfolio manager o expected her to have returned the refund by now since January I gave her the benefit of the doubt but 0 results. She even has the urge to drop the call the moment she hears it's me on the line on both her work and business line. She's soo bad to be working with people. Maybe it's because she's white and am not