Deposit Refund

HellorPeter, I am back with the complaint for Just Property. They have not refunded the deposit. Complained before on 30 July 2020 and got a reply from Customer Service saying I can send them my details and the branch name, so they can deal with this complaint, which I did.

I then got a reply from Courtney Frost, from the branch. On 3 August 2020, Monday, She said I must send her my banking details, I did. After sending she went all quiet, no reply whether she got my banking details or not. I then sent an email asking if she got my banking details.

On Thursday 6 August 2020 I sent another email to check what is happening. Her reply: "My manager will be doing the deposit payments on Monday 10 August 2020 as we have been focusing on month end payments this week.”

Been waiting for 4 months for my refund, but she is telling me that she is FOCUSING ON MONTH END PAYMENTS. That means mine is ****. Is it because I am Black.

Monday the 10 August 2020, as per her promise, came and pass, came Tuesday, no contact from them. I then sent another email on the 12 August 2020: “Is the refund been made?”

This is her reply: “My manager and director are currently paying the deposits. You should receive proof of payment within the next Hour" No proof of payment has been sent to me, I have been waiting on that email, from Yesterday 12 August 2020, No refund has been made. Even now I am still waiting.

Been waiting for 5 months for refund.I’m asking myself how would they feel if I missed paying rent for 5 months, what would they do, without rent being paid for 5 months.

Just Property I used to think was a good Estate Agency…not at all. Need advice on this, I don't know what I should do now, or contact Small Claims, or the Reatsotela TV Show or The Rental Housing Tribunal/ Ombudsman.

Please give me some advice!