Deposit refund

Morning HelloPeter,

I have a problem with my Landlord Just Property, branch is in Centre Point Shopping centre, Cape Town. The name of the apartment is Night Ridge.

We left Knight Ridge on the 27 March, when Lock down started. What I know when you leave the Rental flat, the inspections is conducted at the end of the lease period by both the appointed agent & tenant. Which is important that the agent & tenant are present at both the entry & exit inspection.

Which was not done. After Lock down we have tried to contact Roxanne, asking about the latest. She rep**** with different stories.

Had a chart on whatsapp with Chelsea on the 12 May, saying the An inspection needs to be done first. I then had to wait for the call to come and do inspections. No call, no WhatsApp till 18 May I sent a message again asking what is going on, the reply was “the inspection is been done, we will process your deposit as soon as possible.”

On the 27 May, I sent another message checking on. The reply was “Courtney will assist you with this” and sent me a contact number. I sent her message as well to check on, the reply “As per your discussion with Christy and Roxann. The maintenance has been logged. We haven't been able to get this done due to lockdown. We only resumed on the 1st of June”

I then asked for the Branch Manager contact number, of course they gave me, Roxann is the name. Asked her what is going regarding the refund, her reply “We were not considered an essential service therefore there has been massive delays” Most of her replies were voice note, will forward them on your request.

They then emailed shocking Two different deposit breakdown, first one R575, after a week they emailed different one is R825.

I tried to email their Big Manager, Pieter van den Berg, on ***erty, he never rep****.

I need your help, please.