BAD SERVICE

Just service property uvhongo has offered us a terrible service.

We booked a holiday accommodation trough them, in Marget. When we got there we didn’t get the warm welcome as per their business values.

We were not allocated someone to escort us to our accommodation. We got lost for almost an hour. But its okay we managed to get to the place.

When we got to the place it was so cold and there were no blanket and the TV was not working. We called their office and we advised them that TV is not working and we don’t have blankets. Our request was not attended to. The worst part was that we suffered a burglary, where the ******* came through the sliding door they stole our cell phones and weaves which cost about R3500.00. We called again but no one came trough until WOLF the security company called the office, that’s when we managed to get the Supervisor, by the name of Nicole. Who doesn’t know how do deal with clients, she was defensive and when we were trying to voice our frustrations to , all she cares about was that we were shouting at her and she threatens to leave us, that we didn’t get a sorry from that lady the only thing she said “my sister also suffered a burglary and she lost all her staff”. We were not interested on that.

I understand that its not the Just properties’ s fault that someone broke onto our rooms but what we expecting was remorse and someone who will say sorry, considering that we were not even advised that people in the neighborhood have been experiencing such traumatic event until one of the neighbors confirmed that, there were guests who also suffered burglary.

Nicole the Supervisor of Just property, needs to be trained on how to deal with clients. She’s not passionate about customer service. She is defiantly on the wrong field and what annoyed us was that she laughed at us. As if we asked for this incident to happen to us.

That night we were so scared to sleep on that place we asked for a refund and we were advised that we cannot get it. Such a big company was unable to do EFT’s immediately but its Okay, what happened cannot be reversed.

The worst was that we didn’t get a phone call from the office to check if we are okay. On our last day when we go to drop off the key no one asked if we have enjoyed our stay. They just took the key as if they were doing us a favor and its not like we slept there for free, we paid our hard earned money. I’m not sure whether it’s because of our race maybe they think we don’t deserve an excellent service.

On that place on our arrival there was no inventory list which confirms how many plates and glasses, I wouldn’t be surprise if they lie to us by saying there are items that are missing.

The owner of that place was so rude when we ask him to get us another place.

I wouldn’t recommend this place to anyone.

just properties, you need to Ensure that staff and management of be trained on TCF. Treating Customers Fairly.