Advice for potential Lessee's with the Just Property Group

‘Just Property Stellenbosch – I rented a room for two years in Stellenbosch for my daughter. I paid my rent a week in advance for those two years every month. I did not pay the last month’s rental as they had my deposit to offset it by some margin. I was bombed by sms and email from the day the last month’s rental became due. I was charged a R350 late payment fee which was a term of the agreement. I was also charged about a R1000, made up of two amounts, in deposit admin fees and other admin fees. I asked the Owner of the Stellenbosch franchise Mr Pieter Janse van Rensburg CA(SA) to link these two charges to clauses in my agreement. He said that he would but could only link the late payment fee of R350 to the contract. I had to contact him because his branch manager Mr Graham Ross told me, very confidently and aggressively without the courtesy of a call, that I had received all that was due to me when I had received about R390 refund. I estimated that I was due another R2600 odd. Subsequently his boss confirmed that I was due about another R1600 cleaning deposit which was subsequently paid. I still remain short of the R1000. Just Property Stellenbosch failed during the time of tenancy to respond timeously or at all to calls when there were all sorts of issues with the property including ****roach invasion, kitchen cupboards not fixed, drawer missing, freezer leaked for 18 months before it was replaced, shocking service from agent, room not clean when we arrived, and more. They clearly have guilt living in their hearts as they are evasive and unhelpful in all they do. They are a nightmare to get justice from. You never get a thank you for anything you do right. You are just a money number to them. Advice if renting from Just Property: Rather don’t rent from them. If you do, make sure that you spell out in the agreement what additional charges they want to charge you for administering your deposit and any other charges. Take photos of everything as you find it and as you leave it. Email these pictures and records of calls to them as they arise - for record purposes.’