A year later and still no action as promised

I was promised that all issues found on the incoming inspection would be resolved when i moved in 1 July 2023. This has not occurred. I was promised since 18 September 2023 that the excessive and unhealthy mold would be resolved. I was promised that a contractor would come out to inspect it. This has not happen yet the last few weeks they've been saying that they are looking at quotes. I have renewed since and still no resolve. Today they had the audacity to blatantly lie and say that a contractor was here and that he or she said that its due to me not opening windows lol. What a joke that is. The tenant next door has the same issue, our windows are always open. I had a private contractor come out last year out of my own pocket who stated that none of these flats have the basic vents and that he was shocked that a building inspector passed it. I have been paying for expensive mold removals since September last year, whilst waiting for their promise to fix. The quote was probably too expensive and now these jokers are trying to pin this on me, almost a year later after numerous promises which are all on record via email. The fact that they blatantly **** and thought it would work is unbelievable. Complaint also lodged with the rental tribunal. I expect an email from the regional manager as per my request, which Megan from JP has ignored lol.

I look forward to showing you that you cannot cheat me. I have all the records and you have changed portfolio managers more than 3 times since i moved it. I will not accept an apology as i have been very accommodating. You should have just fixed it and i would have left the rest. But now we'll proceed legally with all shortfalls. You service reps made the wrong choice by choosing to lie via email lol