1 reviews | Active since Nov 2018
Poor Service from Sharlene
Had a bad and poor customer experience with Sharlene. I wanted a revised qoute. I called and emailed but she never bothered to return my calls or emails. I ended up paying on the old qoute. I sent it to you her via email she never bothered to acknowledge my email.
I went to the Just Brand office and she still didn't bother to attend to me. I decided to cancel the branding and just opted for product purchase only. I told this to a go between as she kept sending people to me instead of attending to me. I was then asked to cancel via email which i did. She still did not acknowledge my email even my order. Now this poor customer service i honestly would not recommend her to anyone. I was however helped by the collection & reception staff who were very polite.
We have concluded our internal investigation into the interaction between yourself and our staff member, Sharlene. Based on our review of the incident, we have determined that our staff acted professionally and followed company protocol. We found the claims regarding her conduct to be unfounded; therefore, no formal apology will be issued. Regarding your request for a refund, management is prepared to process this as a gesture of goodwill to conclude the matter. However, this is contingent upon the removal of the negative review you posted, as we believe it does not accurately reflect the service provided. Once the review has been removed, please notify us, and we will finalize the refund within [Number] business days.
We have concluded our internal investigation into the interaction between yourself and our staff member, Sharlene. Based on our review of the incident, we have determined that our staff acted professionally and followed company protocol. We found the claims regarding her conduct to be unfounded; therefore, no formal apology will be issued. Regarding your request for a refund, management is prepared to process this as a gesture of goodwill to conclude the matter. However, this is contingent upon the removal of the negative review you posted, as we believe it does not accurately reflect the service provided. Once the review has been removed, please notify us, and we will finalize the refund within [Number] business days.