WORST EXPERIENCE EVER!!

I've been a client with Jumbo Tech for a couple of years and never have I ever experienced the type of unprofessionalism and lack of communication. I sent an email to request my contract end date because I was looking at switching my existing contract over to fiber. After waiting 3 days and sending a follow up email I eventually got a response from Roxanne in the accounts department advising that my contract had already reached its end period and I could give notice to cancel. I completed the necessary cancellation documents and paid the R250.

A short while after I received an email (note - not even a telephone call to apologise) from Moipone in Customer Service advising that I can't cancel (This after having completed the whole process and already having started arrangements with another ISP for fiber). So now I have the email stating my contract ended as well as confirmation in writing that the last debit order would be processed.. I should have just contacted the ombudsman at that stage, but against my better judgement I left it. I sent an email explaining that I was terribly unhappy because this isn't the type of experience any customer should have to endure.

I was then contacted by Marius, the manager, who apologised telephonically for the negligence and poor service. Marius convinced me to move over to fiber on a new 12 month contract on condition that THERE WON'T BE ANY ADDITIONAL CHARGES. I'll just continue to pay the new monthly subscription once the fiber has been installed.

Needles to say.. come end of the month I noticed a debit on my account for the amount of R1499.90 instead of the amount of R849 that Marius and I had agreed upon. I explicitly asked Marius if there will be any other costs involved and he confirmed that only the debit order of R849 will be paid going forward.

I again followed up with an email.. waited for 3 days before I received some sort of feedback and eventually was told by Roxanne that I was charged a pro-rata amount. Now keep in mind that I am an existing customer and my debit orders haven't been put on hold or anything... So I paid: April 2021 - R799 May 2021 - R799 June 2021 - R1499.90 (Instead of R849)

Anyone is more than welcome to contact me for the email correspondence. I am not renewing my contract with Jumbo Technologies nor will I ever recommend Jumbo Technologies to anyone.