Pathetic Service
My internet is offline. I called Metro and they said the line is unstable and a tech needs to come out. This will take 2 -4 working days and this is the contract they have with Jumbo. I called Jumbo and your unhelpful agent refused to put me through to a senior, said I have to wait for their time. I lost my patience and he dropped the call. How do you have people in customer service if they cannot handle an irate client? I cannot wait as I need to log on from home and work. This is horrible service. Jumbo takes forever to respond on WhatsApp. I am the customer - a contract between you and Metro should not have a negative impact on me! I need this resolved today!
Helpful (0)
Replies (11)0
Replies (11)
Jumbo Technologies (Pty) Ltd's replyOfficial
06 Feb 2023, 15:52Good day Shenta. Apologies for the inconvenience caused. There are two components to your network. 1. Jumbo Technologies internet and 2. MetroFibre fibre infrastructure. The issue you are experiencing is on the MetroFibre fibre infrastructure. MetroFibre turnaround time to send out a technician for all customers is 2-4 business days, it is not only for Jumbo Technologies. However, our technicians will keep following up with MetroFibre to send out their technicians as soon as possible.
Jumbo Technologies (Pty) Ltd's reply06 Feb 2023, 15:52
Official
Good day Shenta. Apologies for the inconvenience caused. There are two components to your network. 1. Jumbo Technologies internet and 2. MetroFibre fibre infrastructure. The issue you are experiencing is on the MetroFibre fibre infrastructure. MetroFibre turnaround time to send out a technician for all customers is 2-4 business days, it is not only for Jumbo Technologies. However, our technicians will keep following up with MetroFibre to send out their technicians as soon as possible.
's updateReviewer Update
06 Feb 2023, 18:24The above does not solve my problem. I'm paying for Fibre but its costing me now to buy data! Your people are not following up! Please hand this over to someone who is competent and will have this resolved TODAY!!!
's update06 Feb 2023, 18:24
Reviewer Update
The above does not solve my problem. I'm paying for Fibre but its costing me now to buy data! Your people are not following up! Please hand this over to someone who is competent and will have this resolved TODAY!!!
's updateReviewer Update
07 Feb 2023, 10:48Internet is still offline. Jumbo is not following up or keeping me updated. Metro said techs were on site this morning at 8am but still no internet? This is really terrible service. W
's update07 Feb 2023, 10:48
Reviewer Update
Internet is still offline. Jumbo is not following up or keeping me updated. Metro said techs were on site this morning at 8am but still no internet? This is really terrible service. W
Jumbo Technologies (Pty) Ltd's replyOfficial
07 Feb 2023, 10:54Good day.
We have been following up. Hence why the technicians came to your premises this morning. MetroFibre has an outage in your area affecting multiple customers. Please see the message from MetroFibre below.
We are aware of an outage that may affect your clients in Glen Austin Phase 2, Midrand. Our Engineers are working on restoring services. We will keep you updated.
Ticket 254418
We have been following up. Hence why the technicians came to your premises this morning. MetroFibre has an outage in your area affecting multiple customers. Please see the message from MetroFibre below.
We are aware of an outage that may affect your clients in Glen Austin Phase 2, Midrand. Our Engineers are working on restoring services. We will keep you updated.
Ticket 254418
Jumbo Technologies (Pty) Ltd's reply07 Feb 2023, 10:54
Official
Good day.
We have been following up. Hence why the technicians came to your premises this morning. MetroFibre has an outage in your area affecting multiple customers. Please see the message from MetroFibre below.
We are aware of an outage that may affect your clients in Glen Austin Phase 2, Midrand. Our Engineers are working on restoring services. We will keep you updated.
Ticket 254418
We have been following up. Hence why the technicians came to your premises this morning. MetroFibre has an outage in your area affecting multiple customers. Please see the message from MetroFibre below.
We are aware of an outage that may affect your clients in Glen Austin Phase 2, Midrand. Our Engineers are working on restoring services. We will keep you updated.
Ticket 254418
's updateReviewer Update
07 Feb 2023, 10:56You literally just sent me the same copy and paste message from yesterday! Technicians came this morning but still nothing is done! Bring a SOLUTION!
There is no accountability or service from your side.
There is no accountability or service from your side.
's update07 Feb 2023, 10:56
Reviewer Update
You literally just sent me the same copy and paste message from yesterday! Technicians came this morning but still nothing is done! Bring a SOLUTION!
There is no accountability or service from your side.
There is no accountability or service from your side.
Jumbo Technologies (Pty) Ltd's replyOfficial
07 Feb 2023, 11:08We are constantly following up with MetroFibre. Hence why the technicians were at your premises. It is an area outage on MetroFibre side. Meaning their fibre lines are cut in the area.
Multiple customers are offline.
MetroFibre are working on restoring their services. We will let you know as soon as we get feedback.
Multiple customers are offline.
MetroFibre are working on restoring their services. We will let you know as soon as we get feedback.
Jumbo Technologies (Pty) Ltd's reply07 Feb 2023, 11:08
Official
We are constantly following up with MetroFibre. Hence why the technicians were at your premises. It is an area outage on MetroFibre side. Meaning their fibre lines are cut in the area.
Multiple customers are offline.
MetroFibre are working on restoring their services. We will let you know as soon as we get feedback.
Multiple customers are offline.
MetroFibre are working on restoring their services. We will let you know as soon as we get feedback.
's updateReviewer Update
07 Feb 2023, 12:12Half the day is gone and still no solution! Still terrible service from Jumbo. How long is this going to take??
's update07 Feb 2023, 12:12
Reviewer Update
Half the day is gone and still no solution! Still terrible service from Jumbo. How long is this going to take??
's updateReviewer Update
07 Feb 2023, 12:23I have checked with my neighbour's and our caretaker, no one was at the premises this morning! Stop lying and escalate this to someone who's competent and who will get this resolved TODAY! While you're at it, please Google Customer Resolution skills and train your team!
's update07 Feb 2023, 12:23
Reviewer Update
I have checked with my neighbour's and our caretaker, no one was at the premises this morning! Stop lying and escalate this to someone who's competent and who will get this resolved TODAY! While you're at it, please Google Customer Resolution skills and train your team!
's updateReviewer Update
07 Feb 2023, 15:54Still no updates and no resolution!
's update07 Feb 2023, 15:54
Reviewer Update
Still no updates and no resolution!
Jumbo Technologies (Pty) Ltd's replyOfficial
07 Feb 2023, 16:47Good day.
MetroFibre confirmed that they need to resend a technician to your premises to fix your fibre line. Your ticket number is 254305 and they will contact you directly to schedule an appointment.
MetroFibre confirmed that they need to resend a technician to your premises to fix your fibre line. Your ticket number is 254305 and they will contact you directly to schedule an appointment.
Jumbo Technologies (Pty) Ltd's reply07 Feb 2023, 16:47
Official
Good day.
MetroFibre confirmed that they need to resend a technician to your premises to fix your fibre line. Your ticket number is 254305 and they will contact you directly to schedule an appointment.
MetroFibre confirmed that they need to resend a technician to your premises to fix your fibre line. Your ticket number is 254305 and they will contact you directly to schedule an appointment.
Jumbo Technologies (Pty) Ltd's replyOfficial
08 Feb 2023, 11:37Good day.
As discussed, your internet is back online.
As discussed, your internet is back online.
Jumbo Technologies (Pty) Ltd's reply08 Feb 2023, 11:37
Official
Good day.
As discussed, your internet is back online.
As discussed, your internet is back online.