MB
Monique B
1 reviews | Active since Aug 2016
16 Dec 2021, 09:58
Not worth wasting your time or money
The worst service in the world! Got better customer service from rain! They decided today I haven't paid on a public holiday so they can't be reached but yet switched it off without any previous notification claiming we have not paid!
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Jumbo Technologies (Pty) Ltd's replyOfficial
29 Dec 2021, 11:41Good day Monique. Please note the account holders account was in arrears, we sent 3 sms's and emails to the account holder regarding the outstanding balance. All accounts in arrears are automatically suspended on the 16th of each month by our system, in December this fell on a public holiday. Once the account was suspended, we received payment on the public holiday and our accounts department assisted you on the public holiday to get the account activated.
Jumbo Technologies (Pty) Ltd's reply29 Dec 2021, 11:41
Official
Good day Monique. Please note the account holders account was in arrears, we sent 3 sms's and emails to the account holder regarding the outstanding balance. All accounts in arrears are automatically suspended on the 16th of each month by our system, in December this fell on a public holiday. Once the account was suspended, we received payment on the public holiday and our accounts department assisted you on the public holiday to get the account activated.