HORRIBLE ACCOUNT DEPARTMENT EVER!!!

I AM SO SO VERY ANGRY, I HAVE BEEN WITH THIS COMPANY FOR THAN A YEAR NOW EVEN THOUGH NOT EVEN SINGLE I EVER MISSED A PAYMENT, BUT I JUST GOT DEBITED R1482 INSTEAD OF R482, THE ACCOUNT LADY CALLED CATHRINE SHE SAID SHE WILL SORT OUT MY ISSUE BUT STILL NOT, LAST MONTH I WAS BILLED R1000 FOR 4MBPS INSTEAD OF R500 AND WAS TOLD BY CATHRINE THAT IT WILL BE REFUNDED, INSTEAD OF REFUND WAS BILLED ADDITIONAL R1482. :-(:-(.