MK
Mary K
1 reviews | Active since Mar 2013
26 Jun 2023, 18:53
Disappointing service
Regular service interruption. We had a techi come out just last month. Same issue has re-occured. Surely since no parts were replaced the problem could have been resolved remotely. We are required to have a techi come out again. First line support needs to do better.
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Replies (3)
Jumbo Technologies (Pty) Ltd's replyOfficial
27 Jun 2023, 09:42Good day Mary. Hope you are well. We do not have a customer with the initials Mary K on our system, and no tickets open for someone with these initials. Can you please email *** with your issue so that we can assist before leaving a review.
Jumbo Technologies (Pty) Ltd's reply27 Jun 2023, 09:42
Official
Good day Mary. Hope you are well. We do not have a customer with the initials Mary K on our system, and no tickets open for someone with these initials. Can you please email *** with your issue so that we can assist before leaving a review.
MK
Mary K's updateReviewer Update
27 Jun 2023, 09:48The account is in my husband's name, Ernest Hlungwani. ***.
MK
Mary K's update27 Jun 2023, 09:48
Reviewer Update
The account is in my husband's name, Ernest Hlungwani. ***.
Jumbo Technologies (Pty) Ltd's replyOfficial
27 Jun 2023, 09:54Good day Mary. We organized with your husband for a technician to be sent at no cost, because your second router in the house reset because of the power surges after loadshedding. We cannot control power surges caused by Eskom, that is resetting your equipment. The technicians are currently at your premises. Can you please remove your review as it is misinformation and not a true representation of what is happening on the ticket.
Jumbo Technologies (Pty) Ltd's reply27 Jun 2023, 09:54
Official
Good day Mary. We organized with your husband for a technician to be sent at no cost, because your second router in the house reset because of the power surges after loadshedding. We cannot control power surges caused by Eskom, that is resetting your equipment. The technicians are currently at your premises. Can you please remove your review as it is misinformation and not a true representation of what is happening on the ticket.