AW
Anisha W
1 reviews | Active since Dec 2019
16 Dec 2021, 06:34
Account Department Mishap
I would gladly give 5 stars if the company would better co-ordinate between their departments. I have to email the accounts department constantly to revoke charges that weren't supposed to be there. Their response takes forever, they usually only reply after you had copied other departments in the email.
Our account is now suspended due to the account departments' lack of interest. Our contract is expiring in a few months, why is your service slipping now? Fix this ASAP!
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Jumbo Technologies (Pty) Ltd's replyOfficial
29 Dec 2021, 11:43Good day Anisha. We do apologies for the bad service received. Our accounts department did credit the incorrect invoices that were double billed due to switching from one fibre provider to another. We will work with the accounts department to improve their service, apologies for the inconvenience caused.
Jumbo Technologies (Pty) Ltd's reply29 Dec 2021, 11:43
Official
Good day Anisha. We do apologies for the bad service received. Our accounts department did credit the incorrect invoices that were double billed due to switching from one fibre provider to another. We will work with the accounts department to improve their service, apologies for the inconvenience caused.