Jumbo Epping worst customer service

Good Day

On 30th of December 2020 my business partner and I bought groceries amounting to 9k. First of all your whole shop is a safety hazard, you have folk lifters driving around carrying stuff. Secondly most of your staff has ZERO customer service to say I am disgusted is an understatement. As soon as we approached the till, your Cashier (Dencertho) was bored and not welcoming and i could tell it was due to the amount of groceries we had! Are you not a cash and carry that includes bulk buying?? We had coins in a bag that we wanted to include in our payment however we we told that they only take coins up to 5k at till points... Well that was until your front end manager (Zanele) looked at us and the bag and told the cashier they don't take coins anymore.. We were approached by other staff members who asked why are they not taking coins but they do so to other customers so i forwarded this question to Zanele who did not give a rats ass about the situation.

Because of disrespect and lack of customer service we decided to leave but Sindiso came outside and told us the machine for coins is broken and sincerely apologized to us. We paid and he assisted way beyond. You should give that man a raise or recognize him! As for Zanele she should not be in that position, she lacks customer service skills and her behavior was *** to say the least. I assume those groceries were even worth 2 months of her salary...

Never have i received such service in my life. We were left feeling embarrassed and with regret for not rather shopping at 1Up but now i know. I will be happy to write this review everywhere i can and tell all business associates that i have to never even bother with your shop!

Regards,

Unhappy Customer.