JUMBO CASH & CARRY - REVOLTING CUSTOMER SERVICE

In December 2018 i was doing food hampers for old people & i bought groceries worth R350,000 at Jumbo. I returned some of the groceries as the trucks were full & the refund that was due to me was R41,000. I submitted all the paperwork for the refund and i was told to expect payment within 5 days.

Today is the 4th of February 2019 and to date i have not received payment/refund. I've sent countless emails to various people and even went to Jumbo Head Office to ask for assistance in resolving this matter. I was promised that payment will be made within a few days, what's frustrating is that i still have not received the refund & my emails are not being responded to.

The refund needs to go back to my client, as a result i've lost clent's trust & future business.

This has been the worst experience & customer service by far... Jumbo doesn't care about their customers, they only value one as a customer when i'm spending money at their outlets.