They can deny your deposit at anytime

I am currently experiencing a significant issue with a deposit that has not been credited to my trading account. I made a deposit using the Ozow payment platform, which was successfully processed from my FNB account. Ozow support has confirmed that the funds were transferred to the broker.

However, the broker's support team refuses to acknowledge receipt of the payment. Despite providing them with proof from my bank and Ozow, they continue to invent excuses and delay resolving the matter.

I am now forced to initiate a chargeback through FNB, which will cost me R345 and take 5-10 business days to process. This is an unacceptable way to treat a customer. I advise potential clients to steer clear of this platform, as you cannot trust them to handle basic deposits correctly.