Pathetic service from JP Markets

So Monday morning around 1 am I deposited 1000 into my trading account I started trading about 2:30 am i was trading Nas so as my trades go on to profit till about R6400 and increasing and about 2:59am it's just blows my account, I. Literally have screen shots to prove it but the trade was in a buy and still buying but my account blew I then send jp markets a email later that day and I called them and the response I get from them is that my margin was below 60% and my answer to them is how can my margin be below 60% because as your profits increase so does the margin so how can it be a margin issue if the trades was in profit and the charts was showing that its still buying I sent them about 5 emails and called them a few times but all they say is the escalating it it's been 3 and a half days now and still no answer.

I then decide to open another trading account and deposit 500 as the money reflects 4 Nas trades automatically opens and it blows my account

They still not getting back to. Me with no response but when I call its just getting escalated to a Manager, oh and another thing some agent responded to my mail coping another response from someone else's email and forgot to remove the person's name from the heading and the best part is that the response didn't evens correspond with my query

Please sort this out