Pathetic Service

Dissapointing Service! Calls not been answered after holding on for over 40 minutes! Emails not responded to! I deposited funds to my mt4 account on the 09/10/2019. Today is the 16/10/2019 and noone can answer for what is going on?? al they is is they will escalate it to the finance department which i heard atleast 5 times from 5 different people yet NOTHING has been done. Service is pathetic! way out of SLA!