Money ****** - JP Markets

Put in a Nas 100 trade on 25/10/2019 and ran through to the following Monday 28/10/2019. When i checked my mobile later in the day, keep in mind I first needed to uninstall and re-install the new update, my trade had closed on R980 loss even though I still had sufficient equity in my account. I called JP Markets support who advised that my trade was closed due to the size of the loss.....are you serious?? then why does one have equity to hold a trade. I explained to them that the size of the loss is irrelevant as your equity determines if you can hold the trade whether in a big loss. They then called me back and advised they have not closed the trade and questioned if I closed which I confirmed multiple times that I have not. The Query was sent to their technical team in Dubai and advised they would contact me within 24-48 hours. After a couple of follow ups after 48 hours I called back to which they advised i will receive a call back shortly.....Nothing. It has now been 8 days after the incident and no reply to my multiple emails nor a call as promised. I called today again to which I was advised there is nothing their call centre can do as they have only been in existence for 3 Weeks. Is this what JP markets calls service? has my money been ******? I am sorry but i can no longer trust the credibility of JP Markets as a broker.