DN
Doris N
1 reviews | Active since Dec 2011
07 May 2026, 08:52
Deposits Not reflecting in Wallet
Since Jan2026 some of my deposits do not reflect in my wallet, they remain " Under Review". Some of these I have received the funds after reporting it here and some I haven't. This week its 2 deposits of R500 each. If i forget to log this ticket with them. They will not even try to assist. And sometimes you log and they take over 3 days to resolve it. Their system does not change the status from " Under Review" to Approved after they have resolved the issue. so this makes it impossible to know which deposit has been release.
This week, 05may R500 and 6th May R500, ticket was initially closed without this been resolved.
I am not happy at all
Helpful (0)
Replies (2)0
Replies (2)DN
Day 4- my deposit hasn't reflected on my wallet.
email thread for follow ups now on 18up and down replies.
Their reply on all emails:
" Kindly be advised that we have re-escalated the matter and will reach out to you once updates become available"
I will keep you posted
Doris N's updateReviewer Update
08 May 2026, 12:05Day 4- my deposit hasn't reflected on my wallet.
email thread for follow ups now on 18up and down replies.
Their reply on all emails:
" Kindly be advised that we have re-escalated the matter and will reach out to you once updates become available"
I will keep you posted
DN
Doris N's update08 May 2026, 12:05
Reviewer Update
Day 4- my deposit hasn't reflected on my wallet.
email thread for follow ups now on 18up and down replies.
Their reply on all emails:
" Kindly be advised that we have re-escalated the matter and will reach out to you once updates become available"
I will keep you posted
DN
Day 4- my deposit hasn't reflected on my wallet.
email thread for follow ups now on 18up and down replies.
Their reply on all emails:
" Kindly be advised that we have re-escalated the matter and will reach out to you once updates become available"
I will keep you posted
Doris N's updateReviewer Update
08 May 2026, 12:05Day 4- my deposit hasn't reflected on my wallet.
email thread for follow ups now on 18up and down replies.
Their reply on all emails:
" Kindly be advised that we have re-escalated the matter and will reach out to you once updates become available"
I will keep you posted
DN
Doris N's update08 May 2026, 12:05
Reviewer Update
Day 4- my deposit hasn't reflected on my wallet.
email thread for follow ups now on 18up and down replies.
Their reply on all emails:
" Kindly be advised that we have re-escalated the matter and will reach out to you once updates become available"
I will keep you posted