Bad customer service

I have experience a very bad service on jp market. I opened an account as a new trader, i needed their assistance on how to open an account but I didnt get any help. I had to figure it out myself, I was able to deposit the money on the account, the only things I needed was to know how to install the MT4 from the app. Believe or not, I had to wait for three weeks till today, i haven't gotten any assistance. Everyone keeps on transferring my calls to different people, until today I haven't gotten any help. Now I realized that no one was willing to help me, I then wrote an email, asking them to reverse my payment, they now blocked my account, it's always giving me problems. I am so stressed my money is gone while I haven't even started trading. All I want to know is that, do you always do that with all your customers? Or you just decide not to pay attention to some of us. I was very excited to work with you, but not anymore. I want my money back.