Defective Cutting Board – Immediate Resolution Required

Hi,

I recently purchased a wood folio cutting board from you for approximately R3,400, and I am extremely concerned with the quality of the product received.

The board is visibly rough, poorly finished, and the wood is splintering. This is not just a cosmetic issue — it presents a serious food safety risk, as wood fragments can easily contaminate food during use.

For a premium product at this price point, I would expect a properly sanded, sealed, and food-safe finish. This product is clearly not fit for purpose and does not meet acceptable quality standards.

I require an immediate resolution to this matter. Please advise whether you will arrange a full refund or a replacement with a properly finished, defect-free board.

I am happy to provide images if required, although the issue is very clear.

I look forward to your urgent response.