Cancel my subscription immediately please

I am writing to formally complain about the continued charges being deducted from my account for my JobLeads Premium Membership.

I have been trying to cancel this membership because I no longer use or require the service. However, I am unable to do so through your website.

Your emails repeatedly tell me to log into my JobLeads profile, go to my account, and click the link to terminate my membership. I have followed these instructions, but when I access my profile and the JobLeads portal, there is no clear or functioning option available for me to cancel my Premium Membership.

You also provide links and instructions telling me to click "here" to cancel, but when I click the link, the cancellation option does not appear or does not work. I have also tried the option relating to deleting my account, but nothing happens when I click it.

This means that I am being told that I can cancel my membership, while in practice I am unable to access a working cancellation option.

I find this extremely concerning, especially because I am currently unemployed and do not have a stable income. I cannot afford to have hundreds of rands continuously deducted from my account for a service that I no longer use and have actively been trying to cancel.

I am therefore requesting that JobLeads urgently:

1. Manually cancel my Premium Membership. 2. Immediately stop all future recurring charges and payments. 3. Confirm in writing that my membership and recurring billing have been cancelled. 4. Review the charges that have been taken from my account while I have been trying to cancel. 5. Consider refunding the recent charges. 6. Investigate why the cancellation links and account cancellation options provided to customers are not functioning.

Please do not send me the same generic cancellation instructions again. I have already followed those instructions, and the cancellation option is simply not available or functional on my account.

At this stage, I am extremely frustrated because I am being charged for a service I do not use, while being unable to cancel it through the process you have provided.

I would appreciate this being treated as a formal complaint and escalated to the appropriate team for immediate resolution.

Please provide written confirmation once the cancellation has been completed and the recurring billing has been stopped.