DO NOT USE JOBELA STAR THEB BUSES ARE OLD AND THE STUFF IS RUDE

I am writing to formally lodge a complaint regarding a deeply distressing experience I had on your bus service. JOBELA STAR M19

The bus was scheduled to depart at 7:00 PM, but only arrived at 8:15 PM, already causing a significant delay. Before boarding, individuals claiming to be working for “Jobela” handled our luggage in an unprofessional and aggressive manner. They insisted on cash payments only, behaved rudely, and shouted at passengers, which made many of us feel uncomfortable and possibly unsafe.

Upon boarding, the condition of the bus was unacceptable. There was a strong smell of urine at the entrance, the seats were dirty, and the charging ports were not working. There was no proper ventilation, making the environment extremely hot and unbearable.

Shortly after departure, the bus stopped multiple times within minutes due to mechanical issues, reportedly needing water. Eventually, at around 11:00 PM, the bus broke down completely due to a faulty fan belt. We were left stranded until approximately 4:00 AM before the journey resumed.

Throughout this ordeal, the driver was uncommunicative and dismissive. There were no clear updates provided to passengers. Additionally, the bus did not make any stops for over five hours, leaving passengers overheated, hungry, and without access to basic necessities.

To make matters worse, the bus broke down again near Ngqamakhwe. I was forced to find alternative transport at my own expense in order to reach my destination in Butterworth.

This experience was not only inconvenient but also extremely traumatic and unacceptable. I am therefore requesting a full refund for this trip, as the service provided was far below any reasonable standard.