Complaint

Am very upset about my experience at Jika mobile, they signed me with a contract and their delivery was 7 days I received a message that say my contract was cancelled because of unfailed debit order, then I checked my capitec app R100 was debited, try send them an email, they ask my I'd but their last message they said I must go to my and reverse the debit order. I tried to review through my app it says it's not allowed. So now I must waste my time to go and wait in a long que to reverse R100. I felt they dont value my time. ***