NO SERVICE
<p>i have ordered a ring with Jeulia:</p> <p>.80ct 14K White Gold Plated Black Round Diamond Pave Wedding Band Ring(Free Shipping)<br />Size<br />K</p> <p> </p> <p>within an hour after realising i have the incorrect size, i changed the size to M, to which i received a response confirming that it was changed.</p> <p>however, the following day i received my invoice reflecting that the size is still K and not M as advised.</p> <p> </p> <p>i have sent countless emails to that effect confirming that i need them to confirm the size.</p> <p> </p> <p>furthermore i have received correspondnece from DHL for delivery confirming that i should send an invoice to the merchant. i provided them with the invoice sent by Jeulia and apparently it is not correct because although it has all my details on it, it does not reflect the amount. i sent DHL my bank statement reflecting the amount and merchant name from my bank transaction history as well as the amount for the ring. Still, they refuse this.</p> <p> </p> <p>Jeulia has not responded to send me the correct invoice reflecting the amount and i am not willing to argue with customs who refuse to apply their mind with the provided details. Clearly customs systems are rigid and do not require any reasoning.</p> <p> </p> <p>i want Jeulia to either correct this and send me the correct invoice and confirmation of the ring size changed to M or cancel the transaction and return me my money.</p> <p> </p> <p>their call centre line is also never available.</p> <p> </p> <p>regards,</p> <p>Mduduzi</p>