lying to clients

<p>The below email was received from JEULIA after having a query regarding additional taxes and clearance amounts payble after ordering a product from their website...</p> <p>"On Fri, Aug 26, 2016 at 11:52 AM +0200, "service" ********** wrote:</p> <p>Dear Yolande Engelbrecht,</p> <p><br />There is no additional clearance and taxes now , it did occcurs before , but it happened rarely , if it happened , we iill assist you to pay for it .please don't worry about that .</p> <p><br />If you have any other questions, please feel free to contact us and we'll reply you within 24 hours.</p> <p><br />Best wishes!</p> <p>Jeulia customer service</p> <p>Rose"</p> <p> </p> <p>NOW i receive emails from them saying they can only part refund the amount to me...</p> <p> </p> <p>"</p> <p>Dear Yolande Engelbrecht ,</p> <p>Sorry for the inconvenience , my manager said that we can refund you at most R280 .we can't refund you the total amount , sorry for that.</p> <p>If you have any other questions, please feel free to contact us and we'll reply you within 24 hours.<br />Best wishes!</p> <p>Jeulia customer service</p> <p>Rose"</p> <p> </p> <p>this is the worst experience ever with regrds to online shopping. I usually read the terms and conditions carefully, and nowhere was stated that additional taxes and clearance could be applicable. After also personally checking with JEULIA regarding this issue, they still assured me not to worry about this. <br />Now they all of a suddan singing a different story...<br /><br />NEVER use this site to buy something!!!!</p>